Frequently Asked Questions (FAQ)
Find Answers to Your Questions About Respite Care and Kinnections Community Wellness
Services FAQs
What services does Kinnections offer?
Kinnections offers a range of services including respite care (both overnight and hourly), behaviour development services, family support programs, specialized care for individuals with complex needs as well as Crisis Intervention Training. Our services are designed to support families caring for young people and vulnerable adults with disabilities or special needs.
Who can benefit from Kinnections’ services?
Our services are beneficial for caregivers and families caring for young people and vulnerable adults, and adults with disabilities, special needs, or chronic conditions.
What is the Behaviour Development Service (BDS)?
BDS is a specialized program designed to support parents who feel overwhelmed by parenting duties or who are struggling to effectively guide their children’s behavior. Our experienced Behaviour Interventionists work closely with families to develop personalized strategies and build essential skills for managing challenging behaviors.
FAQs About Getting Started
How do I get started with Kinnections?
To get started, contact our intake team for an initial consultation. We’ll discuss your family’s needs, develop a personalized care plan, and guide you through the process of accessing our services.
Why should I hire Kinnections?
When you partner for care with Kinnections, you lower your stress and avoid risk. When we manage the staffing and supports for your family, concerns about the level of training and lack of supervision are addressed. This includes:
- Verifying identity and credentials by conducting background checks
- Fulfilling tax obligations
- Acquiring liability insurance
When you partner with Kinnections, your caregiving workload is lowered, and your energy for relationships and peace of mind is restored.
How do I know what I need?
Often, families don’t completely understand what supports they need the most – that’s where we come in.
Our experienced team can assess your needs and recommend the most appropriate services. Then we will work with you to develop a plan that fits your family situation.
FAQs About Caregivers
Who are the Kinnections caregivers?
Caregivers come from all walks of life. Some are full-time caregivers, and some are part time. Some are students who provide early morning, late afternoon, evening, and weekend care. Caregivers might provide care in the client’s home or with their own family in a Host Home.
Kinnections recruits, screens, and hires appropriate caregivers who are able to safely and competently meet the needs of a client. If Kinnections does not have a current caregiver able to meet the needs of a client, we will try to recruit and train someone who can fill that position.
Kinnections also provides caregivers with ongoing training to enhance their skill set and increase their awareness of the wide variety of client needs. All caregivers are supervised and are encouraged to discuss any issues with their supervisor. Supervisors are available to problem-solve and to help think outside the box to meet a client’s individual needs.
How do you ensure the quality of care?
We ensure quality care through:
- Rigorous screening and ongoing training for caregivers
- Ongoing supervision and support for caregivers
- Regular check-ins with families
- Personalized care plans tailored to each individual’s needs
- Continuous evaluation and improvement of our services
What if I’m not satisfied with the care provided?
We are committed to your satisfaction with our services. If you have any concerns about the care provided, please contact the program supervisor immediately. We will work with you to address any issues and make necessary adjustments to ensure you receive the highest quality care.
Can I choose my caregiver?
While we can’t always guarantee a specific caregiver, we do our best to match families with caregivers who have the right skills and personality to meet your needs. We welcome your input in this process and will work with you to find the best fit.
What training do your caregivers receive?
Our caregivers receive comprehensive training and ongoing professional development. Topics include:
- A comprehensive orientation
- Safety and emergency procedures
- Commonly seen conditions and disorders
- Trauma-informed caregiving
- Suicide and self-injury awareness
- Behavior management techniques
- Medication administration
- Documentation training
- Specific care techniques relevant to the individuals they support
Funding FAQs
How are Kinnections’ services funded?
Many families access our services through funding from Family Support for Children with Disabilities (FSCD) or Persons with Developmental Disabilities (PDD). If you’re not currently connected with these funding sources, our team can provide guidance on exploring your options.
What if I don’t have FSCD or PDD funding?
While most of our clients access services through FSCD funding, we understand that every family’s situation is unique. If you’re not currently receiving funding, please contact our team and we’ll be happy to find the best option for your family.
Remember, if you have any questions that aren’t answered here, please don’t hesitate to contact us. We’re here to help.