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Jo-Ann Klapstein

Program Director

Jo-Ann has a degree in Education and worked with our sister agency Kells Counselling as a psych. assistant and a learning specialist prior to coming to Crossroads as a staff member in 2005. Before becoming the Crossroads program director in 2014, she successfully mastered many roles: Parent Coach, Home Study writer and Coordinator, Foster Care Support Worker, Supervisor, and Program Manager. Jo-Ann’s personal experience as a foster parent for 13 years, fostering high-needs children and teens, has given her strong empathy for the efforts of our foster parents and caregivers to provide excellent care for the children entrusted to them.

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