Janet Ryan-Newell


Janet holds an M.Ed. with Distinction in both Counselling Psychology & Psychometric Assessment. For the first decade of her career Janet worked with Edmonton Public Schools, first as an Elementary School Teacher and then as a School Psychologist.

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Elaine Roemmich

Executive Director

Elaine has worked with the agency group since its beginning, first as a policy development consultant, and then as a manager and director. Her years of work with the Federal Government prepared her especially well for the complexities of overseeing working with government-funded programs.

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Jo-Ann Klapstein

Program Director

Jo-Ann has been with Crossroads as a staff member since 2005. She also worked with our sister agency Kells Counselling as a Psych Assistant and a learning specialist. Jo-Ann’s educational background is in teaching, and she has worked in Aboriginal communities.

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Annette Thiessen

Business Operations Manager

Annette has been an integral part of Crossroads Family Services since 2002. She oversees our human resource needs as well as anything to do with office equipment and information technology.

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Lena Dobson

Compliance Officer and Admin Support.

Lena started working for Crossroads in January 2013 at our main office reception desk. In 2014, she moved to a Program Support Worker role, coordinating our training program and tracking compliance requirements for foster parents in both regions.

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Pauline Duperreault

Reception and Admin Support

Pauline began working as the agency receptionist in February 2014. She is a wonderful addition to our Crossroads family. Pauline loves to learn, is unfailingly kind and welcoming, and has a lovely sense of humour.

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Darby Gynane

Mental Health Intern

Darby began working with Crossroads in 2021 during the final semester of her bachelor’s degree specializing in psychology. She brings with her nine years of experience supporting children with disabilities in a variety of roles.

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Cathy Klapstein

Program Support Worker

Cathy has been involved with Crossroads ever since its inception in 1997. She was our foster care recruiter for many years, and now her bubbly personality and positive attitude are aimed at working with our administrative team to maintain our documentation requirements. Cathy’s energy is welcome in this role, as she is instrumental in bringing zest to administrative tasks.

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Michelle Caouette

Foster Care Program Manager

Michelle was hired as a Support Worker in 2007 but prior to that she worked a year at The Retreat ~ Crossroads Treatment group care program. Michelle’s educational background is in social work and she is highly skilled at combining her work load with ongoing education.

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Marny Traverse

Admin Assistant for Jo-Ann Klapstein

Marny began working at Crossroads in 2020 and has enjoyed all the varied things she gets to do, most of which is paperwork. You are most likely to hear from her as you get your application paperwork in.

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Shauna Benvik

Foster Care Support Worker

Shauna has been with Crossroads Family Services since 2009 and has an educational background in Early Childhood Development. Prior to Crossroads, she worked extensively as a Family Resource Worker developing and facilitating numerous programs for families in need. Shauna believes strongly in children and families and their ability to succeed. She is beloved by the families she works with.

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Candace Cooper

Foster Care Support Worker

Candace has been with Crossroads since 2009, working in various administrative positions before becoming a Support Worker in 2014. She has unique insight into the behind the scenes workings of a large foster care program.

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Lee Patel

Foster Care Support Worker

Lee came to Crossroads in July 2019 after moving from Toronto, Ontario and has been a welcome addition to the team. Lee has a BA in psychology, worked for the Canadian Mental Health Association as a Crisis and Addictions worker, and has a diploma in Child and Youth Care.

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Ainslie MacSween

Case Aide/FCSW

Ainslie has worked in the Kinnect Intensive Program since 2019 and in Foster Care since 2020. She has a degree in Applied Psychology with a minor in Forensic Psychology.

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Meghan Duff

Foster Care Support Worker

Meghan started at Crossroads as a Respite Worker in 2017 while completing her psychology degree. She worked at several organizations around Edmonton in that time as well, supporting children and youth with mental health and behavioural conditions.

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Craig Ryan

Program Manager, Crossroads Disability Care

Craig began working with Crossroads as a youth worker nearly 10 years ago. Craig has extensive experience working with children and youth, in foster care and group care.  He has a steady, warm, and playful presence that welcomes people of all ages.

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Stefani Sharma

Recruitment and Home Study Coordinator

Stefani joined Family Solutions Group in 2015 as a new graduate of the Bachelor of Communication Studies program at MacEwan University. Although originally brought on in the marketing department, Stefani quickly discovered a love for writing foster care home studies for Crossroads Family Services.

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Lasha Gauthier

Team Lead, Kinnections Respite Program

Lasha started at Crossroads Family Services in 2015 as a summer student in the Kinnections Program. We loved her work so much that we convinced her to return to us for casual work and then full-time work after she completed her degree in Rehabilitative Medicine: Disability Studies.

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Amber Ramage

Foster Care Support Worker

Amber has been a foster care support worker for Crossroads since October 2020. She graduated with her Bachelor of Social Work degree in 2004, and worked for the government in Family Justice Services as a Family Court Counsellor for 8 years, helping families resolve custody, access and guardianship matters.

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Martha Rivas-Marin

Program Support Worker, Kinnections Respite Program

Martha came on board with Crossroads in 2019. She received her Child and Youth Worker diploma in 2004 and has been caring for children ever since. Before coming to Crossroads, she worked as a Special Needs Teacher Assistant and as a dayhome educator and consultant. Martha described herself as having a passion for working with children and their families.

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Barb Tenney

Program Supervisor, Kinnect Family Programs

Barb was invited to Crossroads in 2013 from the ‘group care world,’ to work as a Foster Care Support Worker. In 2014, she transitioned to our Kinnections Respite program as a Team Lead, and in 2019, she returned from maternity leave to a supervisory position with our Solutions intervention Program.

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Katie Ruegg

Administrator, Kinnect Family Programs

Katie has been involved with Crossroads since 2013 in various program roles. In 2019, she agreed to take on the task of providing much-needed administrative support to the Solutions Intervention Program, after completing her Bachelor of Arts degree in English.

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Stephanie Serbin

Program Supervisor, Crossroads Disability Care

Stephanie started with Crossroads in 2014 as a practicum student. She later transferred into our Kinnections disability supports program, and then worked her way into her current supervisory position with our Solutions Intervention Program.

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Brooke Noels

Kinnect House: Team Lead

Brooke started with Crossroads as a house staff at Kinnect House, in our Intensive program stream of Solutions Intervention Program. Since then, she stepped up into a Keyworker role, finished her degree in Applied Psychology, and was then promoted again into the role of Team Lead for the Kinnect House.

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Esther Gan

Executive Assistant, Kinnect Intensive

Esther joined Crossroads in May 2020 and is the Executive Assistant for the Kinnect Intensive Program. She is a graduate of MacEwan University, majoring in Sociology and minoring in Psychology.

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