Janet Ryan-Newell

CEO

Janet holds an M.Ed. with Distinction in both Counselling Psychology & Psychometric Assessment. For the first decade of her career Janet worked with Edmonton Public Schools, first as an Elementary School Teacher and then as a School Psychologist.

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Jo-Ann Klapstein

Executive Director

Jo-Ann has a degree in Education and worked with our sister agency Kells Counselling as a psych. assistant and a learning specialist prior to coming to Crossroads as a staff member in 2005.

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Craig Ryan

Associate Director

Craig began working with Crossroads as a youth worker nearly 10 years ago. Craig has extensive experience working with children and youth, in foster care and group care.  He has a steady, warm, and playful presence that welcomes people of all ages.

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Barb Tenney

Senior Manager

Barb was invited to Crossroads in 2013 from the ‘group care world,’ to work as a Foster Care Support Worker. In 2014, she transitioned to our Kinnections Respite Program as a team lead, and in 2019, she moved into a supervisory position with our Kinnect Family Program.

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Annette Thiessen

Business Operations Manager

Annette has been an integral part of Crossroads Family Services since 2002. She oversees our human resource needs as well as anything to do with office equipment and information technology.

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Pauline Duperreault

Reception and Admin Support

Pauline began working as the agency receptionist in February 2014. She is a wonderful addition to our Crossroads family. Pauline loves to learn, is unfailingly kind and welcoming, and has a lovely sense of humour.

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Marny Traverse

Admin Assistant for Jo-Ann Klapstein

Marny began working at Crossroads in 2020 and has enjoyed all the varied things she gets to do, most of which is paperwork. You are most likely to hear from her as you get your application paperwork in.

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Michelle Caouette

Foster Care Program Manager

Michelle was hired as a Support Worker in 2007 but prior to that she worked a year at The Retreat ~ Crossroads Treatment group care program. Michelle’s educational background is in social work and she is highly skilled at combining her work load with ongoing education.

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Candace Cooper

Foster Care Team Lead

Candace has been with Crossroads since 2009, working in various administrative positions before becoming a Support Worker in 2014. She has unique insight into the behind the scenes workings of a large foster care program.

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Shauna Benvik

Foster Care Support Worker

Shauna has been with Crossroads Family Services since 2009 and has an educational background in Early Childhood Development. Prior to Crossroads, she worked extensively as a Family Resource Worker developing and facilitating numerous programs for families in need. Shauna believes strongly in children and families and their ability to succeed. She is beloved by the families she works with.

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Stephanie Serbin

Kinnections Community Wellness Operations Supervisor

Stephanie started with Crossroads in 2014 as a practicum student and impressed us so much that she was offered a position as a Foster Care Support Worker after she completed her Child & Youth Care degree. She later transferred into our Disability Care program and then worked her way into her current supervisory position.

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Lydia-Ann Levesque

Kinnect House Program Supervisor

Lydia-Ann started working for Kinnections in 2019 when Kinnect House, our group home for overnight care of special needs youth, first opened its doors. Prior to that, she worked in various roles with Family Solutions Group (FSG) (Kinnections’ parent company). Lydia-Ann began as the House Parent at Kinnect House and took on many other roles after that including Youth Worker, Family/Key worker and is currently Supervisor of Kinnect House.

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Martha Quist

Admin Assistant for Kinnections Community Wellness

Martha came on board with Crossroads in 2019. She received her Child and Youth Worker diploma in 2004 and has been caring for children ever since. Before coming to Crossroads, she worked as a Special Needs Teacher Assistant and as a dayhome educator and consultant. Martha described herself as having a passion for working with children and their families.

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Jesse Lentz

Registered Provisional Psychologist

Jesse holds a Master’s of Education in Counselling Psychology from the University of Lethbridge. He’s honored to be working as a registered provisional psychologist. He works with the adolescents & children in Kinnections and also works with Kells Counselling. 

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